Discuss the barriers and facilitators to effective...

Discuss the barriers and facilitators to effective communication with a client as an occupational therapist. Communication is considered to be a two way process, which involves at least two people sharing information (Higgs, Sefton, Street, McAlister Hay, 2005). It can occur through speech or vocalisation (e.g. crying), non-verbal cues such as facial expressions, gestures, eye contact and through written or other material forms such as pictures (O’Toole, 2012). Communication is considered effective when the intended meaning of the conveyed message is received and understood by the both parties and a point of common understanding is reached (O’Toole, 2012). The goal of effective communication between an Occupational Therapist (OT) and a†¦show more content†¦This will help to facilitate the development of a therapeutic relationship, which focuses on the needs of the client rather then on the needs of the OT (O’Brien Hussey, 2013). A therapeutic relationship requires the development of rapport, empowerment and collaboration which again are achieved through effectively using all aspects of verbal and non-verbal communication. While rapport develops as trust develops, empowerment is achieved when the OT uses their skills, knowledge and self to support the client in overcoming the challenges they face (O’Toole, 2013). Collaboration which encourages clients to be ‘agents of change in their own circumstances’ (O’Toole, 2012, p17) is the final component in the establishment of a therapeutic relationship. Establishing an effective therapeutic relationship and achieving mutual understanding facilitates client-centered practice and is considered the difference between successful and unsuccessful therapy (O’Brien Hussey, 2013). As discussed above empathy, respect, trust and rapport, are all developed through effective communication and the correct interpretation by all parties of both verbal and non-verbal signals (O’Toole, 2012). The consequences of ineffective communication by an OT can cause the client to lack confidence and trust in the OT’s ability to carry out effective therapy. This may result in the client becoming reluctant to share information with their therapist, which can greatlyShow MoreRelatedCommunication Systems3002 Words   |  13 PagesUNIT 501 Use of development systems that promote communication 1.1 Facilitate the development of SMART objectives and work plans with team members SPECIFIC MEASURABLE ATTAINABLE RELEVANT TIME-BOUND Specific goal rather than generalise goals. You must tell exactly what is expected, why its important, who is involved, where its going to happen and which attributes are important. 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